FAQS

Feel free to contact us using the form or with the email provided below. support@team1global.com.au

General Issues

a

Can I Cancel the Audio in the Download Queue?

Yes, you can cancel the download by swiping the Audio to the LEFT and pressing “Delete”.

a

Can I download Audios and play them?

Yes, you can download Audio and play them by navigating to More > Saved Audio section of the App.

Note: If the Audio you are downloading is a part of a Playlist then the audio will still be streamed via Internet.

a

Will I get a notification when my Guest views the shared link.

Yes, you will get a notification as soon your Guest clicks on the shared link.

Note: Link will expire once clicked.

a

Payment Options

Team1Global provides 3 options for making Payments-

PayPal Account, Visa and Master card

App & Account

Subscription & App Functioning

Profile Settings

a

How do I update my Upline Platinum

Currently we do not allow IBOs to update upline Platinum info. Kindly email us on support@team1global.com.au and we will update it.

a

Change the username on my account

Username is unique to an IBO. Hence it cannot be updated.

a

How do I update my profile?

To update profile, you need to logon on to website and follow the instructions below.

  1. Goto “Account Info” on the top.
  2. Click on the “Edit” tab and update the information.
  3. Once done click on “Save Changes” button.