Crucial Accountability

Crucial Accountability teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship–and, in fact, even strengthens it.

Broken promises, missed deadlines, poor behavior–they don’t just make others’ lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems–permanently.